Terms of service

Collarva Terms of Service

Last updated: July 25, 2026

Overview

Welcome to Collarva.

These Terms of Service constitute a legally binding agreement between you and Collarva LLC (“Collarva,” “we,” “us,” or “our”). Collarva operates this website and provides its related information, content, features, tools, products, customer support, and other services to offer customers a curated shopping experience. Collectively, these are referred to as the “Services.”

These Terms of Service, together with any policies or notices referenced in them, explain your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important provisions concerning product purchases, warranty disclaimers, limitations of liability, dispute resolution, and other legal rights.

By visiting, accessing, interacting with, or using the Services, you agree to these Terms of Service and acknowledge that you have read our [Privacy Policy]. If you do not agree to these Terms or our Privacy Policy, you must not access or use the Services.

Section 1 — Eligibility, Access, and Accounts

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence. If you permit a minor dependent to access the Services using a device that you own, purchase, or manage, you accept responsibility for that use.

To access certain features or purchase products, you may be required to provide information such as your name, email address, billing address, shipping address, and payment information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the authority to provide it. You agree to update your information when necessary.

If you create an account, you are responsible for:

Maintaining the confidentiality and security of your login credentials
Restricting access to your account and devices
Providing accurate and updated account information
All activity occurring through your account

You may not sell, assign, transfer, license, or otherwise provide your account to another person without our written permission.

Please notify us promptly at hello@collarva.com if you believe your account has been accessed or used without authorization.

Section 2 — Products and Product Information

We make reasonable efforts to present accurate descriptions, photographs, dimensions, features, colors, materials, and other information concerning our products.

Actual product colors and appearance may vary because of:

Screen and device settings
Lighting conditions
Manufacturing variations
Photography and image rendering
Product updates or design improvements

Unless otherwise required by law, we do not guarantee that a product’s color or appearance will exactly match its online representation.

Product packaging, labeling, materials, dimensions, colors, and design details may be updated periodically. We reserve the right to correct product information, modify products, discontinue products, or limit product availability at any time.

We may limit the quantities of products available to any person, household, geographic region, or jurisdiction. Any offer made through the Services is void where prohibited by law.

Section 3 — Pet Product Safety and Intended Use

Collarva products are intended to support pet feeding, licking enrichment, and related household uses as described on the applicable product page. They are not veterinary devices, medical treatments, or substitutes for professional veterinary care.

You are responsible for determining whether a product is appropriate for your pet’s size, age, breed, health, behavior, dietary needs, and chewing habits.

When using a Collarva product, you should:

Read and follow all product instructions and warnings
Supervise your pet during initial and ongoing use
Use the product only for its stated purpose
Select food and treats appropriate for your pet
Inspect the product regularly for damage or excessive wear
Stop using the product if it becomes cracked, damaged, loose, or unsafe
Keep damaged pieces and packaging materials away from pets and children
Clean and maintain the product as directed

No feeding product can guarantee the prevention of choking, vomiting, digestive discomfort, bloat, or other health conditions. Statements about slower feeding, enrichment, boredom relief, digestion, or similar benefits describe the product’s intended function and are not guarantees of a particular result.

Consult a licensed veterinarian if you have questions about your pet’s health, feeding habits, allergies, dietary needs, or ability to use a slow feeder or enrichment product safely.

To the extent permitted by law, Collarva is not responsible for harm caused by misuse, improper supervision, failure to follow instructions, use by an unsuitable animal, unauthorized product modification, or continued use of a damaged product.

Section 4 — Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under these Terms. An order confirmation acknowledging receipt does not necessarily mean that we have accepted the order.

An order is accepted when we confirm acceptance, process the order for fulfillment, or ship the product, whichever occurs first.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or product-information errors
Suspected fraud or unauthorized activity
Payment-processing problems
Shipping restrictions
Violation of these Terms
Suspected commercial resale
Orders placed using automated methods
Circumstances outside our reasonable control

We must receive payment authorization before fulfilling an order.

Please review your order carefully before submitting it. Once an order enters fulfillment, we may be unable to modify or cancel it.

If we reject, modify, or cancel an order after payment has been authorized or collected, we will take reasonable steps to notify you and issue any refund required.

Unless Collarva has provided prior written authorization, purchases are intended for personal or household use and not for commercial resale, redistribution, or export.

Section 5 — Prices, Taxes, and Payment

Prices, discounts, product availability, and promotions may change without notice. The price charged will generally be the price displayed when you submit your order, subject to correction of obvious errors.

Unless otherwise stated, displayed prices do not include:

Sales or use taxes
Shipping and handling charges
Customs duties
Import taxes
Brokerage fees
Other governmental charges

Any applicable charges will be displayed during checkout when reasonably possible or will otherwise remain the customer’s responsibility.

Prices offered through our website may differ from prices offered through physical stores, marketplaces, distributors, retailers, or other third parties.

Promotions may be governed by separate rules. If promotional terms conflict with these Terms, the promotional terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate billing, payment, purchase, and contact information. You represent that:

You are authorized to use the payment method provided.
The information you submit is accurate and complete.
Charges incurred through your order will be honored by your payment provider.
You will pay all applicable product, shipping, tax, and other disclosed charges.

Payments may be processed by independent payment processors. Their terms and privacy practices may apply to payment information submitted during checkout.

Section 6 — Shipping and Delivery

Shipping and delivery dates are estimates unless we expressly state otherwise. We do not guarantee delivery by a particular date.

Delivery may be delayed by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Labor disruptions
Customs processing
Government actions
Incorrect or incomplete addresses
High order volume
Supply-chain interruptions

You are responsible for providing an accurate and deliverable shipping address. Additional costs resulting from an incorrect address, refused shipment, or failed delivery may be charged to you where permitted by law.

Responsibility for loss or damage during delivery will be determined according to applicable law, the selected shipping method, and our posted Shipping Policy.

If tracking information states that a package was delivered but you cannot locate it, please contact the carrier and then notify us promptly at hello@collarva.com.

International shipping, if offered, may be limited to specified countries. Customers are responsible for applicable import restrictions, customs duties, taxes, brokerage fees, and similar charges unless we expressly state otherwise.

Section 7 — Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our [Refund and Return Policy](not yet established).

Please review that policy before placing an order. Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

Section 8 — Intellectual Property

The Services and their content, features, and functionality are owned by or licensed to Collarva and may be protected by copyright, trademark, trade-dress, patent, and other intellectual-property laws.

Protected materials may include:

Brand names and logos
Product names and designs
Photographs and videos
Graphics and illustrations
Website copy and product descriptions
Page layouts and visual designs
Audio and written content
Software and website functionality
Reviews or other content used with permission

Subject to these Terms, Collarva grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, lawful, and noncommercial purposes.

Without our prior written permission, you may not:

Copy, reproduce, republish, or distribute our content
Modify or create derivative works from our content
Publicly display or perform our content
Download or store substantial portions of the Services
Use our content or product images for commercial purposes
Remove copyright, trademark, or ownership notices
Suggest a false endorsement, sponsorship, or affiliation
Use our intellectual property to train or develop a commercial artificial-intelligence system

No provision of these Terms transfers ownership of Collarva’s intellectual property to you.

“Collarva,” its logos, product names, slogans, and designs may be trademarks, service marks, or trade dress of Collarva LLC. They may not be used in a manner likely to cause confusion or imply endorsement without our prior written permission.

All third-party names, logos, products, and services appearing through the Services belong to their respective owners.

Section 9 — Optional Third-Party Tools

We may provide access to tools, features, integrations, or services operated by third parties. We may not monitor, control, or provide input regarding these tools.

Unless otherwise stated, third-party tools are provided on an “as is” and “as available” basis. Your use of them is at your own risk and may be governed by the third party’s terms and privacy policy.

To the fullest extent permitted by law, Collarva is not responsible for losses or damages arising from your voluntary use of third-party tools.

We may introduce new features, tools, or resources in the future. Unless separate terms apply, they will be considered part of the Services and governed by these Terms.

Section 10 — Third-Party Links and Services

The Services may contain links to websites, services, applications, or content operated by third parties.

Collarva does not control and is not responsible for evaluating or guaranteeing the:

Accuracy of third-party content
Security of third-party websites
Availability of third-party services
Privacy practices of third parties
Quality or safety of third-party products
Terms governing third-party transactions

If you access a third-party website or purchase a third-party product, you do so subject to that party’s terms and policies.

Questions, complaints, or claims concerning third-party products or services should be directed to the applicable third party.

Section 11 — Privacy

Our collection, use, storage, and disclosure of personal information are governed by the [Collarva Privacy Policy].

By using the Services, you acknowledge that you have read the Privacy Policy and understand the practices described in it.

Service providers that assist with functions such as website hosting, payment processing, fraud prevention, analytics, advertising, order fulfillment, shipping, customer support, email, or text-message communications may process information on our behalf or under their own terms.

Section 12 — Feedback, Reviews, and User Content

If you submit a review, photograph, video, idea, proposal, suggestion, comment, or other content to Collarva, collectively referred to as “Feedback,” you grant Collarva a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from that Feedback in any lawful medium.

This license permits us to use Feedback to:

Operate and improve the Services
Display customer reviews
Develop or improve products
Provide customer support
Advertise or promote Collarva
Exercise our legal rights

To the extent permitted by law, you waive any moral rights or similar rights associated with your Feedback.

You represent and warrant that:

You own the Feedback or have permission to submit it.
The Feedback is accurate and reflects your honest experience.
You have disclosed any compensation, free product, discount, or incentive connected to it.
The Feedback does not violate any law or third-party right.
The Feedback does not contain malware or harmful code.

You may not submit Feedback that:

Is false, misleading, defamatory, threatening, or unlawfully discriminatory
Infringes intellectual-property, privacy, publicity, or other rights
Contains private information about another person without permission
Contains unlawful, obscene, abusive, or harmful material
Misrepresents your identity or relationship with Collarva
Promotes unauthorized commercial activity or spam

We may monitor, edit, refuse, or remove Feedback at our discretion, but we are not obligated to do so.

Except where required by law, we are not obligated to keep Feedback confidential, compensate you for it, publish it, or respond to it.

Section 13 — Errors, Inaccuracies, and Omissions

Information presented through the Services may occasionally contain typographical errors, inaccuracies, or omissions involving:

Product descriptions
Product photographs
Pricing
Promotions
Shipping charges
Delivery estimates
Product availability
Other website content

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted.

If we cancel a paid order because of an error, we will issue the applicable refund.

We are not obligated to update information unless required by law, but we may do so at our discretion.

Section 14 — Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms.

You may not use the Services to:

Violate any international, federal, state, provincial, territorial, or local law.
Infringe Collarva’s rights or the rights of another person.
Harass, threaten, abuse, defame, intimidate, or unlawfully discriminate against anyone.
Submit false, fraudulent, or misleading information.
Impersonate another person or entity.
Make unauthorized purchases or payment transactions.
Transmit spam, chain letters, unsolicited promotions, or similar communications.
Upload malware, viruses, destructive code, or harmful material.
Collect, track, or disclose another person’s personal information without authorization.
Interfere with the operation, availability, or security of the Services.
Bypass authentication, access controls, rate limits, robot exclusions, or security features.
Access systems, accounts, or data without authorization.
Copy, scrape, extract, sell, resell, or commercially exploit the Services or their content without permission.
Use automated tools to place orders, manipulate availability, interfere with customers, or obtain products unfairly.
Engage in conduct that could damage Collarva, its service providers, its customers, or the Services.

We may investigate suspected violations and may restrict, suspend, or terminate access to the Services when reasonably necessary.

Section 15 — Automated Systems and Agents

This section applies when a person or organization uses an autonomous or semi-autonomous software system, bot, crawler, artificial-intelligence agent, or similar automated technology to access or interact with the Services. These systems are collectively referred to as “Agents.”

An Agent may not access or interact with the Services when we have instructed it not to do so or when access is restricted through technical controls, published instructions, or other reasonable measures.

Agents must:

Identify themselves accurately when technically appropriate
Comply with applicable robot-exclusion instructions and access controls
Avoid concealing their automated nature
Avoid impersonating a human user
Avoid circumventing CAPTCHAs or security measures
Avoid interfering with the performance or security of the Services
Avoid placing orders or submitting content without proper authorization
Comply with applicable law and these Terms

We may use technical or other reasonable measures to limit, monitor, or block automated access.

General-purpose search-engine indexing performed in accordance with our published instructions is not prohibited unless we state otherwise.

Section 16 — Suspension and Termination

We may suspend, limit, or terminate your access to all or part of the Services when we reasonably believe that:

You violated these Terms
Your activity presents a security or fraud risk
Your use may harm Collarva or another person
Suspension is necessary to comply with law
The Services are being discontinued
Your account has remained inactive for an extended period

Where appropriate, we may provide notice or an opportunity to correct the violation, but we are not required to do so where immediate action is reasonably necessary.

You remain responsible for amounts legally owed before termination.

The provisions concerning intellectual property, Feedback, termination, disclaimers, limitations of liability, indemnification, severability, governing law, and any provisions that by their nature should survive will remain effective after termination.

Section 17 — Disclaimer of Warranties

Information provided through the Services is offered for general informational purposes. We do not guarantee that all information will always be accurate, complete, current, or suitable for every purpose.

Your use of information obtained through the Services is at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY COLLARVA OR RIGHTS THAT CANNOT LEGALLY BE DISCLAIMED, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

COLLARVA DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICES WILL ALWAYS BE AVAILABLE, SECURE, OR ERROR-FREE
DEFECTS WILL ALWAYS BE CORRECTED
INFORMATION WILL ALWAYS BE ACCURATE OR COMPLETE
A PRODUCT WILL PRODUCE A PARTICULAR RESULT FOR YOU OR YOUR PET
THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS

SOME JURISDICTIONS DO NOT PERMIT CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Nothing in these Terms excludes an express written product warranty provided by Collarva or any consumer right that cannot lawfully be waived.

Section 18 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COLLARVA LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO:

YOUR ACCESS TO OR USE OF THE SERVICES
YOUR INABILITY TO ACCESS OR USE THE SERVICES
PRODUCTS PURCHASED THROUGH THE SERVICES
RELIANCE ON WEBSITE CONTENT
UNAUTHORIZED ACCESS TO INFORMATION
ERRORS OR OMISSIONS IN CONTENT
CONDUCT OF THIRD PARTIES

THIS LIMITATION INCLUDES LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST DATA, LOSS OF GOODWILL, REPLACEMENT COSTS, AND SIMILAR DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF THE POSSIBILITY OF SUCH DAMAGES WAS DISCLOSED.

TO THE EXTENT PERMITTED BY LAW, COLLARVA’S TOTAL LIABILITY FOR A CLAIM RELATING TO A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID COLLARVA FOR THE PRODUCT GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot legally be excluded or limited, which may include certain claims involving intentional misconduct, gross negligence, personal injury, product liability, or non-waivable consumer rights.

Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, these limitations apply only to the fullest extent permitted by law.

Section 19 — Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Collarva LLC and its members, managers, officers, employees, affiliates, agents, contractors, service providers, and licensors from third-party claims, damages, liabilities, judgments, losses, costs, and reasonable attorneys’ fees arising from:

Your material violation of these Terms
Your unlawful use of the Services
Your violation of another person’s rights
Feedback or content you submit
Fraudulent, intentional, or malicious conduct committed through your account

We will provide reasonable notice of an indemnifiable claim. A delay in notice will relieve you of your obligations only to the extent the delay materially prejudices your ability to respond.

We may control the defense and settlement of the claim using counsel of our choosing. We will not agree to a settlement that imposes a material nonmonetary obligation on you without your consent, which may not be unreasonably withheld.

You agree to provide reasonable cooperation in the defense of an indemnified claim.

Section 20 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Any unenforceable portion will be severed or modified only to the extent necessary, and the remaining provisions will continue in full force and effect.

Section 21 — Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision of these Terms does not waive that right or provision.

These Terms, together with the Privacy Policy, Refund and Return Policy, Shipping Policy, and other policies expressly incorporated by reference, constitute the entire agreement between you and Collarva concerning the Services.

They supersede prior or contemporaneous agreements, communications, representations, and proposals concerning the same subject matter.

Any ambiguity will be interpreted fairly and will not automatically be construed against the party that drafted the language.

Section 22 — Assignment

You may not assign, delegate, or transfer these Terms or your rights or obligations under them without Collarva’s prior written consent.

Any attempted assignment made in violation of this section is void to the extent permitted by law.

Collarva may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, transfer of the business, or similar transaction. We may also assign these Terms to an affiliate or successor.

Section 23 — Governing Law and Venue

These Terms and any dispute arising from or relating to the Services will be governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Subject to any consumer rights or jurisdictional requirements that cannot legally be waived, you and Collarva consent to the personal jurisdiction and venue of the state and federal courts located in the Michigan county where Collarva maintains its principal place of business.

Nothing in this section prevents either party from bringing an eligible matter in small-claims court or exercising a non-waivable right under applicable consumer law.

Section 24 — Headings

Section titles and headings are included for convenience only. They do not limit, expand, or otherwise affect the meaning of these Terms.

Section 25 — Changes to These Terms

You may review the current version of these Terms through this page.

We may update these Terms to reflect changes in:

Our products or Services
Our business practices
Technology or security requirements
Applicable laws or regulations
Other operational needs

When we make changes, we will post the revised Terms and update the “Last updated” date.

If a change is material, we will provide any additional notice required by law. Material changes will become effective on the date stated in that notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law. Changes will not apply retroactively unless required or expressly permitted by law.

Section 26 — Contact Information

Questions about these Terms of Service may be sent to:

Collarva LLC
Email: hello@collarva.com