Shipping policy

Collarva Shipping Policy

Last updated: July 25, 2026

Thank you for shopping with Collarva. This Shipping Policy explains where we currently ship, how orders are processed, estimated delivery times, and when an order may be changed or canceled.

Shipping Destinations

At launch, Collarva primarily ships to eligible addresses within the United States.

Certain locations, including U.S. territories, military addresses, P.O. boxes, or remote areas, may have limited delivery options or require additional transit time. Available shipping methods will be displayed during checkout.

International Shipping

Collarva does not offer international shipping at launch.

We are evaluating international fulfillment and will consider expanding once customs requirements, shipping costs, logistics, and carrier reliability have been confirmed. Updates will be posted on our website when international shipping becomes available.

Order Processing

Orders are generally processed within 24–72 hours after payment confirmation.

Orders placed on weekends, holidays, or during periods of high demand may begin processing on the next business day. Processing time refers to the time needed to prepare an order for shipment and does not include carrier transit time.

After your order ships, you will receive a shipping confirmation containing available tracking information.

Estimated Delivery Time

At launch, most U.S. orders are expected to arrive within approximately 3–10 business days after the order has been processed and fulfilled.

Delivery time depends on the destination, carrier service, weather, seasonal demand, and other circumstances outside Collarva’s reasonable control. All processing and delivery timelines are estimates and are not guaranteed.

Business days generally exclude Saturdays, Sundays, and federal holidays.

Future Expedited Delivery Plans

As Collarva grows, our goal is to reduce estimated delivery times to approximately 1–3 business days for eligible U.S. orders.

We plan to pursue this goal by expanding fulfillment capabilities and exploring partnerships with established marketplaces, including Amazon, and selected local retailers.

The 1–3-business-day timeline is a future service goal and is not currently guaranteed. Availability will depend on inventory location, customer destination, selected shipping method, and fulfillment partnerships. Even after expedited delivery becomes available, peak demand and other unexpected circumstances may result in delays.

Shipping Charges

Any applicable shipping charges will be calculated and displayed during checkout before the order is submitted. Shipping rates may vary based on the delivery address, order size, shipping method, and available carrier services.

Customers are responsible for reviewing all shipping charges before completing a purchase.

Tracking Your Order

When tracking information is available, Collarva will send it to the email address provided during checkout after the order has shipped.

Tracking information may take up to 24–48 hours to become active after the carrier receives the package.

Changing or Canceling an Order

Please contact Collarva as soon as possible if you need to change or cancel an order.

Changes and cancellations may be possible only during a short period after purchase, generally within 12–24 hours. We cannot guarantee that a request will be completed, even when submitted within that period.

Once processing or fulfillment has begun, an order generally cannot be modified or canceled. If an order can no longer be canceled, it may be eligible for return under our [Refund and Return Policy].

To request a change or cancellation, email hello@collarva.com and include your name, order number, and requested change.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout. Please review your shipping information carefully before submitting an order.

Collarva is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect, incomplete, or undeliverable address supplied by the customer.

If you discover an address error, contact hello@collarva.com immediately. We will attempt to update the address when possible, but an address cannot be changed after the order has entered fulfillment or been transferred to the carrier.

Additional shipping charges resulting from an incorrect address, refused shipment, or unsuccessful delivery may be the customer’s responsibility where permitted by law.

Delayed Orders

Orders may be delayed because of:

  • Severe weather or natural disasters

  • Carrier disruptions

  • High order volume or peak shopping periods

  • Holidays and weekends

  • Incorrect or incomplete delivery information

  • Supply-chain or inventory interruptions

  • Government actions or other circumstances outside our control

If your tracking information has not updated for several business days, please contact the shipping carrier first and then email hello@collarva.com if additional assistance is needed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location and with members of your household.

  3. Ask nearby neighbors, building management, or front-desk personnel.

  4. Allow one additional business day because some carriers scan packages before completing delivery.

  5. Contact the carrier using your tracking number.

  6. Email hello@collarva.com if the package remains missing.

We will review the situation and assist when reasonably possible. A replacement or refund is not guaranteed and will depend on the circumstances, carrier findings, and applicable law.

Lost or Damaged Packages

If your order arrives damaged, or you believe it was lost during shipping, contact hello@collarva.com promptly.

Please include:

  • Your full name

  • Your order number

  • A description of the problem

  • Photographs of the product, packaging, and shipping label when applicable

Keep all original packaging and damaged items until we complete our review. We may need this information to submit a claim to the carrier or determine the appropriate resolution.

Separate Shipments

Items from the same order may occasionally be delivered in separate packages. When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping solely because Collarva divides an order into multiple shipments.

Policy Changes

Collarva may update this Shipping Policy as our delivery areas, carriers, fulfillment capabilities, and business operations change.

The revised policy will be posted on our website with an updated revision date. The policy in effect when an order is placed will generally apply to that order.

Contact Collarva

For questions about shipping, tracking, or an existing order, contact:

Collarva LLC
Email: hello@collarva.com