Find clear answers about ordering, shipping, returns, product care, and contacting Collarva.
Frequently asked questions
What is Collarva?
Collarva is a small Midwest business focused on thoughtfully designed dog products. Our current first-batch product is a silicone slow feeder and licking enrichment bowl.
The name "Collarva" blends "Collar" with "V" for "Various" and "A" for "Accessories"—reflecting our commitment to thoughtfully selected products in this category.
Collarva is an online retailer dedicated to offering curated consumer goods with an emphasis on quality and ease. We prioritize quality, simplicity, and a streamlined shopping experience.We believe shopping should be straightforward, enjoyable, and built on trust.
Is Collarva currently launched?
Yes. Collarva’s first batch is available now in limited quantities while supplies last.
Where do you ship?
We currently ship within the United States.
What foods can I use in the bowl?
Use dry kibble, wet food, treats, or spreadable foods that are appropriate for your dog.
How long does shipping take?
Orders are generally processed within 24–72 hours. Typical delivery is 3–10 business days after fulfillment, although timing can vary by location and during peak periods. See our shipping policy for details.
How is my order processed?
You’ll receive an order confirmation after checkout and a tracking email when your order ships.
Can I change or cancel my order?
Email hello@collarva.com immediately. We typically have a 12–24 hour window before processing, but changes or cancellations cannot be guaranteed once fulfillment begins.
What is the return policy?
Eligible items may be returned within 15 days of delivery. Items must meet the conditions in our refund policy.
What if my item arrives damaged or incorrect?
Email hello@collarva.com with your order number and clear photos so we can review the issue and make it right.
What payment methods do you accept?
Major cards and any accelerated payment options available to you will be shown securely at checkout.
How can I track my order?
When your order ships, we’ll email you a tracking link so you can follow its delivery status.
Where does the suction base work best?
For the strongest hold, use a clean, smooth, nonporous surface and press the bowl down firmly. Suction may be weaker on textured, porous, dusty, or wet surfaces.
How do I contact Collarva?
Email hello@collarva.com. Include your order number when applicable. We generally respond within 24–48 hours on business days.
Is the bowl dishwasher safe?
Yes. The bowl is dishwasher safe. Wash it before first use and after each meal.
Is the bowl a chew toy?
No. Supervise use, inspect the bowl regularly, and discontinue use if it becomes damaged.
What is included?
Each order includes one slow feeder and licking enrichment bowl in the color you select.
How much does shipping cost?
Shipping is calculated from your order and destination. The exact amount is displayed at checkout before payment.