Privacy policy

Collarva Privacy Policy

Last updated: July 25, 2026 

Collarva LLC (“Collarva,” “we,” “us,” or “our”) operates this website and provides the related information, content, features, products, customer support, and other services described in this Privacy Policy (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase or consider purchasing our products, create an account, communicate with us, or otherwise use the Services.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you or your household. Personal information generally does not include information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with Collarva, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

Contact Information

This may include your:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Payment and Financial Information

This may include:

  • Payment method

  • Billing information

  • Payment confirmation

  • Transaction details

  • Limited payment-card information

Payments may be processed by third-party payment processors. Collarva may not directly receive or store complete payment-card numbers, security codes, or other sensitive payment credentials when those details are handled by a payment processor.

Account Information

If account functionality is available, we may collect:

  • Username

  • Password or authentication credentials

  • Account preferences

  • Saved addresses

  • Account settings

Shopping and Transaction Information

This may include:

  • Products you view

  • Products you place in your shopping cart

  • Products you save or add to a wishlist, if available

  • Purchases and previous transactions

  • Returns, exchanges, cancellations, and refunds

  • Shipping and fulfillment information

Communications

We collect information you provide when you contact us, submit a form, request customer support, respond to a survey, enter a promotion, write a product review, or otherwise communicate with Collarva.

Device and Technical Information

This may include:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Network connection information

  • Cookie identifiers

  • Advertising identifiers

  • Other unique device or online identifiers

Website and Usage Information

This may include information about:

  • How you access and use the Services

  • Pages and products you view

  • Links or advertisements you select

  • The dates and times of your visits

  • The website that referred you to us

  • Your interactions with website features

  • Shopping-cart and checkout activity

Inferences

Where permitted by law, we may develop inferences about your interests, preferences, or likely purchasing behavior based on other information we collect.

We ask that you not send us highly sensitive personal information unless it is necessary for a specific request and we have asked you to provide it.

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

  • Visit or use the Services

  • Place or attempt to place an order

  • Create or manage an account

  • Join an email or text-message list

  • Submit a form or product review

  • Request customer support

  • Participate in a survey, contest, or promotion

  • Otherwise communicate with us

Automatically

We may collect certain information automatically from your browser or device when you access the Services. We may use cookies, pixels, tags, log files, software development kits, and similar technologies for this purpose.

Service Providers

We may receive information from companies that help us operate our business, including providers of:

  • Website hosting

  • Payment processing

  • Fraud prevention

  • Data analytics

  • Customer support

  • Order fulfillment

  • Shipping

  • Email and text-message communications

  • Advertising and marketing services

Business and Marketing Partners

We may receive information from advertising networks, social media platforms, referral partners, analytics providers, and other third parties, as permitted by law.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Operate and secure the website

  • Remember your preferences

  • Maintain your shopping cart

  • Understand how visitors use the Services

  • Measure website performance

  • Prevent fraud

  • Personalize content

  • Measure and improve advertising campaigns

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising, subject to applicable law and the choices available through our website.

You may be able to manage cookies through your browser settings or through our website’s cookie-preference tool, if available. Blocking certain cookies may affect the availability or operation of some Services.

How We Use Personal Information

Depending on how you interact with Collarva, we may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

  • Operate and maintain the Services

  • Process payments and transactions

  • Fulfill and deliver orders

  • Provide order confirmations and updates

  • Process returns, exchanges, cancellations, and refunds

  • Maintain and manage customer accounts

  • Remember your preferences and shopping-cart selections

  • Recommend relevant products

  • Enable product reviews or other interactive features

  • Improve our products, website, customer service, and shopping experience

  • Develop new products, services, or website features

Marketing and Advertising

Subject to applicable law and your communication preferences, we may use personal information to:

  • Send marketing and promotional emails

  • Send promotional text messages when you have provided appropriate consent

  • Deliver advertisements on our website or other websites and platforms

  • Personalize advertisements based on your interactions with Collarva

  • Measure the effectiveness of advertising and promotional campaigns

  • Remind you about products left in your shopping cart

You may withdraw your consent or opt out of certain marketing communications as described in the “Your Rights and Choices” section.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate customer accounts

  • Secure transactions

  • Detect, investigate, and prevent fraud

  • Identify potentially illegal, unsafe, or malicious activity

  • Protect Collarva, our customers, and others

  • Maintain the security and integrity of our website and systems

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Please do not share your password or account access information with other people.

Communicating With You

We may use your information to:

  • Respond to questions and requests

  • Provide customer support

  • Communicate about orders, accounts, or transactions

  • Send important administrative or policy notices

  • Maintain our relationship with you

Legal and Business Purposes

We may use personal information to:

  • Comply with applicable laws and regulations

  • Respond to valid subpoenas, court orders, warrants, or government requests

  • Establish, exercise, or defend legal claims

  • Investigate disputes or policy violations

  • Enforce our Terms of Service and other agreements

  • Protect our legal rights and the rights of others

  • Maintain appropriate business and financial records

How We Disclose Personal Information

We may disclose personal information to third parties for the purposes described in this Privacy Policy. These parties may include:

Service Providers

We may disclose information to vendors and contractors that perform services for us, including:

  • Website and cloud-hosting providers

  • Payment processors

  • Order-fulfillment providers

  • Shipping carriers

  • Customer-support providers

  • Data and analytics providers

  • Information-technology providers

  • Fraud-prevention and security providers

  • Email and text-message service providers

  • Advertising and marketing providers

These providers may process information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Payment Processors and Financial Institutions

When you make a purchase, your payment information may be provided directly to payment processors, banks, card networks, and other financial-service providers needed to complete the transaction.

Shipping and Fulfillment Partners

We may disclose your name, shipping address, contact information, and order details to warehouses, fulfillment companies, and shipping carriers so that your order can be prepared and delivered.

Advertising and Marketing Partners

We may disclose certain identifiers, device information, website activity, or transaction information to advertising and marketing partners to deliver or measure advertisements.

Depending on where you live, some of these activities may be considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising under applicable privacy laws. You may have the right to opt out as explained below.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request a service that requires disclosure, or otherwise provide your consent. For example, we may disclose information when you use a social media integration or ask us to send a product to another person.

Affiliates and Related Businesses

We may disclose information to our affiliates or businesses under common ownership or control, where applicable.

Business Transactions

Personal information may be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process

  • Respond to a lawful government request

  • Enforce our terms, agreements, or policies

  • Detect or prevent fraud, security incidents, or illegal activity

  • Protect Collarva, our customers, or other people from harm

  • Protect or defend our legal rights

Third-Party Websites and Links

The Services may contain links to websites, social media services, or online platforms operated by third parties. If you follow a link to a third-party service, that party’s privacy policy and terms will apply.

Collarva does not control and is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms. The presence of a link does not necessarily mean that Collarva endorses the third party, its content, or its practices.

Information you post in a public or semi-public area, including a product review or social media page, may be visible to other users and may be collected or used by third parties.

Children’s Privacy

The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children under 13 or any higher minimum age required by applicable local law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at hello@collarva.com. We will review the request and take appropriate action as required by law.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security of Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system, website, electronic transmission, or storage method is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

Please do not send sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Complete and document transactions

  • Maintain customer accounts

  • Provide the Services

  • Comply with tax, accounting, and other legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce contracts and policies

  • Protect our legal rights

The retention period may vary depending on the type of information, the reason it was collected, our legal obligations, and whether the information is needed for an existing or anticipated legal matter.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances. We may deny or limit a request when permitted by law.

Right to Access or Know

You may have the right to request information about the personal information we have collected, used, or disclosed about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable and readily usable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of:

  • The sale of your personal information

  • The sharing of personal information for cross-context behavioral advertising

  • The processing of personal information for targeted advertising

You may submit an opt-out request through contacting us at hello@collarva.com.

Where required by applicable law, we will process a recognized Global Privacy Control signal as an opt-out request for the browser and device sending the signal. For more information about Global Privacy Control, visit globalprivacycontrol.org.

At this time, we do not respond to other browser-based “Do Not Track” signals unless required by law.

Right to Limit Certain Uses of Sensitive Personal Information

If we collect sensitive personal information in a manner covered by applicable law, you may have the right to request limits on certain uses or disclosures of that information.

Right to Withdraw Consent

Where our processing depends on your consent, you may have the right to withdraw that consent. Withdrawal will not affect processing that occurred before consent was withdrawn.

Managing Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email. If you opt out of promotional communications, we may continue sending non-promotional messages concerning your orders, transactions, account, customer-service requests, or changes to our policies.

If you consent to promotional text messages, you may opt out by following the instructions provided in those messages.

Appeals

If we deny a privacy request, you may have the right to appeal our decision. You may submit an appeal by emailing hello@collarva.com and stating that you are appealing a privacy-rights decision.

Exercising Your Rights

You may exercise an applicable privacy right by:

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. Verification may require us to confirm information associated with your account, order, or previous interactions with Collarva.

We will not unlawfully discriminate against you for exercising a privacy right.

Where permitted by law, you may designate an authorized agent to submit a request for you. We may require the agent to provide proof of authorization, and we may contact you directly to confirm your identity and authorization.

We will respond within the period required by applicable law.

International Processing and Transfers

Collarva and the companies that help us provide the Services may process or store personal information in countries other than the country where you live. Privacy laws in those countries may differ from the laws in your jurisdiction.

When required, we use recognized legal safeguards for international transfers. These may include the European Commission’s Standard Contractual Clauses, the United Kingdom’s approved transfer mechanisms, or another legally recognized transfer method.

Complaints

If you have a concern about how Collarva collects or processes personal information, please contact us at hello@collarva.com.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your state attorney general, local privacy regulator, or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, Services, legal obligations, or business operations.

When we update the policy, we will post the revised version on our website and change the “Last updated” date. We will provide additional notice when required by applicable law.

Contact Collarva

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Collarva LLC
Email: hello@collarva.com